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Customers please note that calendars and diaries may not be available due to a supply error.
If purchased they will be placed on back order until we have more stock. Sorry for the inconvenience.

Conditions of Use

Terms and Conditions

Whilst every care has been taken in the preparation of these Web Pages, the publishers cannot be held responsible for the accuracy or authenticity of product descriptions which are generally provided by the manufacturers, or any consequence arising from such information.

As with any contract, purchase or other business transaction all parties should ensure that they have viewed and understood the full terms and conditions of the transaction.

 

  1. Privacy Policy: We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

     

  2. Pricing: All orders placed online will be treated as an offer to purchase goods from us. Any automated reply that you receive from our online ordering system shall not be deemed as our acceptance of your offer to purchase goods. We will only accept your offer and, therefore, a contract shall only be made once we despatch the goods to you and confirm this by e-mail. Acceptance will be deemed complete once we have sent a confirmation of despatch e-mail to the e-mail address you provided (whether or not you receive that e-mail.) We reserve the right to refuse or reject any offer to purchase at any time. All prices are subject to change without notice.

     

    1. Card Authorisation: As part of our security checks to protect genuine card holders, we may request authorisation from your card provider for an amount not exceeding the value of your order. In the event that we reject your offer to purchase or we accept your request to cancel this order please note that it may take several days before your card provider cancels this authorisation.

       

  3. Cancellation: Customers within the United Kingdom can cancel their orders for most items until the point of dispatch.

     

  4. Returns: In the unlikely event that goods need to be returned to us, it is imperative that a Returns Number is obtained first to enable us to process your return as quickly and efficiently as possible. Returns received without the correct details will unfortunately be subject to delays. We strongly advise that a tracked delivery method (e.g. Recorded Delivery or Royal Mail Special Delivery) is used to return goods. Providing goods are genuinely faulty, we will reimburse your postage costs.

     

    1. Important: Please be aware that Royal Mail Recorded Delivery will only offer limited compensation should a package not be delivered and therefore must not be used for returning any items with a retail value over 27. You must use Royal Mail Special Delivery or a similar insured courier service to return such items.
    2. Goods containing "gas": Gas products (e.g. Helium canister and gas powered bottle opener) are specifically excluded from your cancellation rights under the Distance Selling Regulations once the goods have been opened or used.
    3. Return carriage costs are the customers responsibility. We strongly advise that an insured, tracked delivery method (e.g. Royal Mail Special Delivery) is used to return goods. Please be aware that Royal Mail Recorded Delivery will only offer compensation up to 27 should a package not be delivered and therefore must not be used for returning any items of a higher value.
    4. Returns rights only apply to customers within the United Kingdom.
    5. Christmas Presents: For goods ordered as Christmas presents between 17th November and 23rd December we will accept returns up until 14th January as long as they are returned in "as new" condition and unopened.
    6. Food and drinks goods are non returnable. Dated items are also non returnable. Along with furniture which has been removed from packaging and built.
    7. All items must be returned in the original packaging and must be returned to us in a resaleable condition.


  5. Refunds: We will endeavour to process all authorised refunds within 7 working days. In the interests of helping the environment, efficiency and good business practice, we reserve the right to operate a paperless refund facility for amounts less than 10. I.e. we will credit your card/account electronically within 5 working days. Returns are accepted as long as we receive them in the above conditions. Refunds will not included any courier charges. All items must be returned in the original packaging and must be returned to us in a resaleable condition. If items arrive damaged or are found to be faulty we will happily refund or exchange item.

  6. Delivery:

     

    1. * Guaranteed next-day delivery is only once certain criteria have been met and is subject to stock availability and payment clearance. All credit card details are checked against the address details supplied. We apologise for any inconvenience caused but these procedures are in place to protect genuine card holders.
    2. * Both our standard delivery service and guaranteed next-day service apply to the majority of the UK mainland. Remote parts of the UK and any delivery that involves a sea crossing may be subject to a surcharge of between 5 and 30 - we will always advise you of this in advance of accepting your order.
    3. Orders with a value of 99 - 199 will require further proofs of identity if you require delivery to a different address to the card holder's registered address and is only possible if the alternate delivery address is a bone fide work place.
    4. Orders with a value of over 199 can only be delivered to the card holder's registered address.
    5. In the event that Royal Mail or our couriers return goods to us as undeliverable for any reason, additional delivery charges may apply to cover the cost of re-delivery. If orders are subsequently cancelled, any refund will have all delivery charges deducted from any refund amount given.

  7. Compensation: The maximum compensation payable in the event of non-delivery through no fault of the customer is 10. Higher compensation against consequential loss is available on receipt of a further fee - this cover will only be available once agreed in writing by our Head Office before despatch of any goods.

     

  8. Industrial Action: Although very rare these days, there are times when we are affected by either local or national strikes. As these events are outside of our control, we cannot accept any liability for any delays, losses or problems caused by Industrial Action.

     

  9. Non-online orders: Only orders placed online will be eligible for free delivery if applicable. Telephone, postal and faxed orders will be subject to an additional delivery charge.

     

  10. Overseas orders: We are a UK company supplying UK customers. Due to changes in the way Royal Mail handle overseas packages, we no longer deliver overseas. We apologise for any inconvenience this may cause.

     

  11. Age Restrictions : Where it is illegal to sell or hire a product to a person under a specified age, please do not be offended if we ask for proof of your identity and age, as a conscientous retailer we reserve the right to refuse any sale without reason.

     

  12. Images: All product images used on this web site are only representative of goods on offer. Actual goods may not be exactly the same colour, design or packaging. In the event that you are not happy with any goods received, you have the right to cancel your order, return the goods in good condition to us within 7 days and receive a full refund of the purchase price paid.

  13. Submitting images and reviews: We may occasionally offer a facility for web visitors to submit reviews and/or pictures relating to products for subsequent display on the i-o-s.co.uk web site and other promotional material. Before submitting, please note the following:

     

    • You must not submit any material unless you are the copyright holder or have the express permission of the copyright holder to agree to these terms and conditions.
    • By submitting material, you hereby grant Intergrated Office Solutions an irrevocable licence to use such material for any marketing, promotional or commercial purpose as we see fit without any payment being due to the copyright holder.
    • Publication of any submitted material is solely at the discretion of the Intergrated Office Solutions staff and no reason need be given if we decide not to publish any particular material.
    • We reserve the right to edit all material submitted to ensure our high standards are not compromised in any way.

  14. Testimonials: By submitting comments on our products, service or web site either electronically or otherwise, you agree that we may use such comments as we see fit for promotional puroses. You may request that we remove such comments at any time and we will abide by any such request where it is reasonable to do so.

     

  15. All Trademarks and Copyrights are recognised . If you are the copyright owner and we have failed to credit you or you are unhappy with our use of your copyright then please contact us  and we will make amends immediately.

     

  16. Statutory Rights: Your statutory rights are not affected by any of the above.
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